Good general terms and conditions are important for online retailer and customer. Here you can read our Terms and Conditions Webshop. Not only the government creates rules to ensure the safety of your purchase. We, as web merchant, are also happy to inform you about our conditions. By agreeing to the General Terms and Conditions Webshop, an agreement between you and us has been established. But before you agree with our Terms and Conditions, we kindly request you to read the conditions carefully and to take notice of our working methods. This can prevent annoying situations! If you have questions about our conditions, you can of course contact us.
Article 1 – Webshop
1.1. Our webshop is equipped with an SLL Certificate. This means that we comply with all statutory requirements with regards to the security of your personal data and payment details. We strive for a continuous improvement of the security of your data. In case of abuse by hackers, we will file a complaint with the police. 1.2. We never provide your personal data to third parties. If we provide your personal data to third parties, we always ask your permission in advance. 1.3. Since June 5th 2012-, our webshop has been required to request prior permission from you regarding cookies. You can read more about this in our Cookie Policy. 1.4. We are obliged to report to the police any case of possible suspicion of abuse or fraud. 1.5. The webshop has a professional liability insurance policy to cover itself against any unjustified liability that is claimed by a customer. 1.6. We strive to provide you with excellent service at all times. If you have doubts about the purchase of a product, our employees are happy to help.
Article 2 – Reflection period
2.1. You have 14 days to change your mind after purchasing a certain product. If you are dissatisfied with the purchase within this period, you can return the product without having to pay the product itself. You only pay the shipping costs for returning the product. If you have already made a payment, you will receive a credit invoice and the amount you paid will be refunded to your account number. 2.2. Products that are returned to us must be in the original packaging. 2.3. There are a number of products that can-not be returned to us. Products that can not be returned to us within 14 days are food, magazines and travels that you have booked. The seal must not be broken for CDs and DVDs. If the seal is broken, unfortunately we can-not refund any money, or cancel the purchase.
Article 3 – The contract
3.1. The agreement between webshop and customer is final when the customer has indicated that he has agreed to the terms and conditions and he has authorized the webshop to debit the money from his account, when the customer has paid via iDEAL or Paypal, or when an invoice is sent to the customer afterwards. After the cooling off period of 14 days has gone by and the payment has been received by the webshop, the customer has become the owner of the relevant product. 3.2. The agreement has been concluded electronically, by filling in the required fields and agreeing to the terms and conditions. 3.3. As a customer you are obliged to fulfill your payment obligation to the web shop. If you do not pay within the deadline, you will receive a reminder from us. If you still have not paid after 14 days, you will be charged. If you still have not paid the due amount after several reminders, we will hand over the collection to a collection agency. 3.4. After you have made a purchase, you will receive a written confirmation by e-mail of your purchase. It contains the product that you have purchased, the costs and where you can go with any complaints and comments. 3.5. We are obliged to deliver the product or article to you within 30 days. If due to unforeseen circumstances the article can not be delivered within this period, we will inform you in writing. After the expiration of these 30 days, you will receive the already paid purchase amount from us. This can never be more than 50 percent of the total purchase amount. However, if you have indicated in advance that a replacement item is also an option, we will supply you with a replacement product or article that meets your wishes as much as possible. Of course you can indicate in advance that you do not want this. 3.6. The delivery of products abroad can take longer than a delivery in the Netherlands. The costs charged for a shipment to an address abroad are visible to you when you purchase the product.
Article 4 – The price
4.1. The prices stated on our webshop always include VAT. The costs that have to be paid for sending the product become visible when you have added the product to your shopping cart. 4.2. If you authorize us to automatically debit an amount from your account number, you are obliged to provide us with a correct account number. Abuse or fraud is punished and reported to the authorities that need to be aware of it. In addition, a report is filed with the police. 4.3. The price mentioned with the product on the website can-not change during your purchase. You pay the amount that is visible with the product and this is also confirmed to you, if you agree with the purchase electronically. The purchase price is mentioned again. 4.4. When you purchase a product during a period in which no special offers applie, you will not be eligible for a discount afterwards.
Article 5 – Complaints and warranty
5.1. Complaints about the delivery must in the first instance be reported to us by e-mail. Our employees are happy to help you. We will then contact the relevant delivery person regarding the delivery of the product. Of course, our delivery staff do their utmost to deliver the product undamaged to your home. 5.2. Complaints about the product itself must be reported to us in writing. These can-not be answered personally. Describe your complaint as specifically as possible. We will contact the manufacturer or wholesaler and we will mediate for you as an intermediary. If it is within our capabilities, we will solve the problem for you ourselves. 5.3. Complaints are usually handled by us within 14 days. The handling of a complaint always takes place in writing. After a complaint has been settled, you will receive a survey with regard to complaint handling. We kindly request you to fill it in and return it to us. We want to provide you with an excellent service at all times. 5.4. A guarantee applies to every product that we supply to you. How long this warranty lasts depends entirely on the product. A warranty of one year applies to most products. If this is different, you can read this in the written confirmation that you receive from us with the product you have purchased and on the invoice that you receive by e-mail. We can only offer a limited warranty on consumable products such as dispensing presents. If you discover a defect in one of our articles, we ask you to report this within 48 hours of delivery. 5.5. If the product breaks down within the warranty period, we will reimburse the full purchase price to you. This does not apply, however, when there is intended or intentional damage. We also kindly request you to contact your insurance company if the damage occurs after the warranty period. It is possible to claim this on the contents insurance. In both situations, a refund can-not be paid without a purchase receipt. After the expiry of the guarantee period, the new value will also lapse in case of possible payment of a loss. The payment is then made on basis on day value.
If you agree with the General Terms and Conditions Webshop, we kindly request you to tick the box. Without checking the box, no agreement can be made. Of course we sincerely hope that you have a lot of fun with your purchase! If you have any questions, you can of course contact us.